top of page

Privacy Policy

Last updated: January 15, 2026

​

Metalworx Body Piercing Limited (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, mobile application, and related services (collectively, the “Service”), and outlines your rights under applicable data protection laws, including the UK GDPR.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
1.1 Personal Data You Provide

We may collect information you provide when you interact with our Service, including:

  • Name, email address, phone number, and postal address

  • Account credentials (if you create an account)

  • Payment information when purchasing products or services through the Service

  • Any other information you provide when contacting us or submitting forms

1.2 Information Collected Automatically

We may automatically collect certain data about your device and use of the Service, including:

  • Device type, operating system, unique device identifiers

  • IP address, browser type and version, language preference

  • Pages viewed, time spent on pages, and other usage metrics

  • Mobile app analytics and diagnostic data

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and provide personalized content. These include:

  • Necessary/Essential Cookies – Required for basic functionality.

  • Functionality Cookies – Remember user preferences.

  • Analytics/Performance Cookies – Track usage and improve our Service.

  • Marketing Cookies – Deliver personalized advertising (only with consent).

You can manage your cookie preferences through a banner on our website or your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, maintain, and improve the Service

  • To manage your account and authentication

  • To process purchases and fulfill orders

  • To communicate with you, including updates, promotions, and service notifications (you can opt out of marketing communications at any time)

  • To analyze usage trends and optimize the Service

  • To comply with legal obligations and prevent fraud or abuse

3. Legal Basis for Processing (UK GDPR)

Where required under UK GDPR, our legal basis for processing your personal data includes:

  • Performance of a contract: For example, to fulfill your orders or manage your account

  • Consent: Where you opt in to receive marketing or allow tracking cookies

  • Legitimate interests: To improve the Service, detect fraud, and protect our rights

  • Legal obligations: To comply with applicable laws

4. Sharing Your Information

We may share your information with:

  • Service Providers: Companies that perform services on our behalf, such as hosting, email, and analytics

  • Business partners: To provide products, promotions, or joint services

  • Affiliates: Our parent or subsidiary companies, where applicable

  • Law enforcement or legal requirements: When required by law or to protect rights, safety, or property

We will not sell your personal information.

5. International Transfers

Your personal data may be processed outside the UK. Where transfers occur, we ensure adequate safeguards such as Standard Contractual Clauses to protect your information in compliance with data protection laws.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or to comply with legal obligations. Usage data may be retained for internal analytics, subject to security safeguards.

7. Security of Your Data

We implement commercially reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data

  • Correction: Correct inaccurate or incomplete data

  • Deletion: Request deletion of your personal data

  • Restriction: Request limits on processing your data

  • Portability: Receive your data in a portable format

  • Objection: Object to certain processing, including marketing

  • Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at the details below.

9. Children’s Privacy

Our Service is generally intended for individuals aged 16 and over. However, we allow parents or legal guardians to book services for children aged 5 and above. In such cases, we may collect limited personal information about the child, such as name and date of birth, necessary to provide the service safely and in compliance with applicable regulations. Children under 16 are not permitted to create accounts or access the Service independently. We rely on parental consent to process the personal data of children under 16. If you are a parent or guardian, you are responsible for ensuring the accuracy of the child’s information and for monitoring their use of the Service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

For questions, concerns, or to exercise your rights, contact us:

Metalworx Body Piercing Limited
42C High Street, Paisley, UK
Email: team@metalworxbodypiercing.com
Website: https://metalworxbodypiercing.com/contact

​

bottom of page